Chapter 4. Configuring Alerts and Notifications
In this chapter, we will cover the following recipes:
- Understanding the Service-Now system mailbox
- Creating a new e-mail notification
- Creating an e-mail template
- Creating an e-mail notification script
- Setting up an inbound e-mail action
- Inbound e-mail action - new
- Inbound e-mail action - forward
- Inbound e-mail action - reply
- E-mail notification by event registry
- E-mail notification troubleshooting
Introduction
Communication and notification are two essential pillars of the IT service management application. Therefore, Service-Now has an inbuilt functionality to send or receive e-mails from mailboxes or user accounts like other enterprise applications. To send an e-mail notification from a Service-Now instance, ...
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