CHAPTER 6: SIAM PRACTICES
Practices are defined as: “the actual application or use of an idea, belief, or method, as opposed to theories relating to it.”26
From a SIAM perspective, ‘practices’ meet this definition when organizations are applying them within a SIAM model. The examples in this section give some illustrations of how to apply SIAM practices, principles and concepts to deliver value.
Within SIAM there are four types of practice:
1.People practices
2.Process practices
3.Measurement practices
4.Technology practices
This section of the BoK looks at one area for consideration in each practice type. It considers the challenges associated with that area, and then the working practices that can be used to address the challenges.
These ...
Get Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.