Abstraction, 7
Artificial case study, 65
BCG. See Boston Consulting Group
Best-effort approach, 4
Blue Ocean Strategies, 27
Boston Consulting Group (BCG), 26–27
Buddy Checks method, 30–31
Business Exposed: The Naked Truth About What Really Goes on in the World of Business (Vermeulen), 12
Business prospects, 5–6
Business Week, 12
Change Paths method, 29–30
Clark, Colin, 3
Columbus, Christopher, 3
Community of practice, 32
Conditions of Economic Progress (Clark), 3
Context Maps method, 23
Continuous service delivery, 43
Creative intelligence, 12
Crowd Clovers method, 32–33
Customer base management, 43–44
Customer identification, 42
Customer perspectives, 38–39
Dark horse prototype, 29
DARPA Hard Test method
actionable dimension, 36 ...
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