Intermezzo—Looking Back at What You Have Learned
At the ship, only your skill at hand and knowledge at head are accountable.
––My grandfather-in-law’s words on his ship at Kobe port
In our course, this is the time when groups of students go out for their projects and then, after a while, come back to report on the kind of services they have designed. We then have a session for presentations and discussions.
For the reader of this book, I urge you to try to design and sketch your service for a while. It is very important that you use both your hands and head to work out your design for your service. Just listening to (or reading) the lecture is not good enough for an in-depth understanding. Once you start to use your hands and head, ...
Get Service Design and Delivery now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
