SOMA: The Smart Social Customer Relationship Management Tool
Handling Semantic Variability of Emotion Analysis With Hybrid Technologies
L. Dinia; A. Bittar*,a; C. Robin†,a; F. Segond‡,b; M. Montaner§,c a Holmes Semantic Solutions, Gières, Franceb Viseo Technologies, Grenoble, Francec Strategic Attention Management, Girona, Spain* www.ho2s.com† www.ho2s.com‡ www.viseo.com§ www.blueroominnovation.com/
Abstract
SOMA is a smart social customer relationship management tool for companies aiming to monitor and automatically deal with customers’ complaints and interactions in social networks. Emotion detection is crucial in analyzing customers’ messages and to empathize with them. Part of the project consists in highlighting, in a social ...
Get Sentiment Analysis in Social Networks now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
