Chapter 8
Measuring Performance
IN THIS CHAPTER
Recognizing the hidden costs of awareness efforts
Fulfilling compliance requirements
Assessing engagement
Gauging whether your efforts are paying off
Helping clients see the value of your program
Testing with social engineering and phishing simulations
Recognizing the value of Day 0 metrics
As an awareness program proceeds, no matter what the awareness program involves, security incidents will occur — you can count on it. In response, people, including the managers who determine your budget, may assume that awareness has done little to improve security. At best, the manager may keep the program going just because awareness is “nice to have.”
As I say earlier in this book, you get the budget you deserve, not the budget you need. You need ...
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