Notes
1Note that frameworks used by the respondents were often chosen based on a framework from the list provided, but comments were provided on how these frameworks had been modified with aspects from other frameworks, or aspects they had developed themselves.
2The Balanced Scorecard: Measures That Drive Performance, Robert S. Kaplan and David P. Norton. Harvard Business Review, January‐February 1992: 71–80.
3Cracking the Value Code by Richard E.S. Boulton, 2000, HarperCollins: 29.
4Six Sigma Business Scorecard, Praveen Gupta, McGraw‐Hill Professional Publishing, 2004: 70.
5Information from www.som.cranfield.ac.uk/som/research/centres/cbp/products/prism.asp on October 12, 2006.
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