Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

Hour 2. The Basic Vocabulary of CRM Functionality

What You’ll Learn in This Hour:

• Key building blocks

• Core entities

• Other selected entities

• Other important components

• Other components

In this hour, we explore the building blocks of Microsoft Dynamics CRM. The core entities, or building blocks, make up the Microsoft Dynamics CRM system. The building blocks include items such as an Account, Contact, Connections, and Opportunity entities. In addition, some building blocks—such as Case, Contract, Order, and Invoice entitites—might not be used by every company. This lesson provides insights into each of the building blocks.

Watch Out!: Architectural Note

Be very careful not to design your system before you understand what has been built ...