Section 1 Customer 360 Component Products
This section is about understanding the tools in your toolbox.
Before we worry about designing solutions that span products, we need to understand what products we need and how they work. We'll demystify concepts such as Customer 360 and Digital 360, clarify product and cloud boundaries, and then take each of the three primary component products in the Customer 360 ecosystem, reviewing their data models, integration options, and governance.
If you're already an expert in one of these areas, feel free to just skim through that particular chapter and focus on the areas that are newer or where you need a refresher. Everything in this book relies on understanding the capabilities of the component products ...
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