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Sustaining and Improving
“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”
—Tom Peters
Introduction
In the previous chapters, we covered steps 1–11 of the implementation roadmap. In this chapter, we’ll cover the last and most persistent step—step 12: sustain and improve.
Before we begin, we note that reaching this step is not the end, but rather the beginning of the new and larger journey of relentless improvement. The emerging Lean-Agile enterprise has started to build a new operating model and culture. Persistent progress is becoming the norm, but it can’t be taken for granted. Sustaining and improving on the benefits gained requires dedication to basic and advanced practices, retrospection, ...
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