INTRODUCTION

When All Is Said and Done, a Lot More Gets Said Than Done*

IF YOU WANT TO PLAY the odds, bet on failure. That’s what’s likely to happen when you execute strategy or implement organizational change.

I’ve seen it play out countless times. Like when I managed the Consulting Division of The Atlanta Consulting Group. We would facilitate strategic planning retreats for mid-market companies. Working with the members of a client’s Strategic Leadership Team, we would lead them through a structured process to develop their strategic plan. When we were done, they would be focused, aligned, and ready to conquer the world. Mission accomplished. Or so we thought.

The following year they would bring us back to help update their strategic plan. ...

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