Chapter 6
Measuring Value
Steve Bell
Nowadays people know the price of everything and the value of nothing.
Oscar Wilde
WHAT YOU’LL LEARN IN THIS CHAPTER
▪ Why a focus on cost reduction does not ensure value creation
▪ The basics of Lean accounting and how it can help you identify problems, guide improvement, and increase value delivery
▪ How to choose the right measures to guide continuous improvement of IT products and services
▪ How measurement for measurement’s sake can get in the way of people doing the right things to create value
We all want to create value, to feel a sense of pride from a problem solved, to see a good idea brought to life, to know that a job has been well done. And we all want satisfied—better yet—delighted ...
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