Rules of Management, 5th Edition

Table of contents

1. Cover Page
2. Title
3. Copyright
4. Contents
5. Publisher’s acknowledgements
6. Introduction
   1. Managing your team
   2. 1 Get them emotionally involved
   3. 2 Know what a team is and how it works
   4. 3 Set realistic targets – no, really realistic
   5. 4 Hold effective meetings . . .
   6. 5 . . . No, really effective
   7. 6 Make meetings fun
   8. 7 Make your team better than you
   9. 8 Know your own importance
   10. 9 Set your boundaries
   11. 10 Be ready to prune
   12. 11 Offload as much as you can – or dare
   13. 12 Let them make mistakes
   14. 13 Accept their limitations
   15. 14 Encourage people
   16. 15 Be very, very good at finding the right people
   17. 16 Hire raw talent
   18. 17 Take the rap
   19. 18 Give credit to the team when it deserves it
   20. 19 Get the best resources for your team
   21. 20 Celebrate
   22. 21 Keep track of everything you do and say
   23. 22 Be sensitive to friction
   24. 23 Create a good atmosphere
   25. 24 Inspire loyalty and team spirit
   26. 25 Have and show trust in your staff
   27. 26 Respect individual differences
   28. 27 Listen to ideas from others
   29. 28 Adapt your style to each team member
   30. 29 Let them think they know more than you (even if they don’t)
   31. 30 Don’t always have to have the last word
   32. 31 Understand the roles of others
   33. 32 Ensure people know exactly what is expected of them
   34. 33 Have clear expectations
   35. 34 Use positive reinforcement
   36. 35 Don’t try justifying stupid systems
   37. 36 Be ready to say yes
   38. 37 Train them to bring you solutions, not problems
7. Managing yourself
   1. 38 Work hard
   2. 39 Set the standard
   3. 40 Enjoy yourself
   4. 41 Don’t let it get to you
   5. 42 Know what you are supposed to be doing
   6. 43 Know what you are actually doing
   7. 44 Value your time
   8. 45 Be proactive, not reactive
   9. 46 Be consistent
   10. 47 Set realistic targets for yourself – no, really realistic
   11. 48 Have a game plan, but keep it secret
   12. 49 Get rid of superfluous rules
   13. 50 Learn from your mistakes
   14. 51 Be ready to unlearn – what works, changes
   15. 52 Cut the crap – prioritise
   16. 53 Cultivate those in the know
   17. 54 Know when to kick the door shut
   18. 55 Fill your time productively and profitably
   19. 56 Have a Plan B and a Plan C
   20. 57 Capitalise on chance – be lucky, but never admit it
   21. 58 Recognise when you’re stressed
   22. 59 Manage your health
   23. 60 Be prepared for the pain and pleasure
   24. 61 Face the future
   25. 62 Head up, not head down
   26. 63 See the wood and the trees
   27. 64 Know when to let go
   28. 65 Be decisive, even if it means being wrong sometimes
   29. 66 Adopt minimalism as a management style
   30. 67 Visualise your blue plaque
   31. 68 Have principles and stick to them
   32. 69 Follow your intuition
   33. 70 Be creative
   34. 71 Don’t stagnate
   35. 72 Be flexible and ready to move on
   36. 73 Remember the object of the exercise
   37. 74 Remember that none of us has to be here
   38. 75 Go home
   39. 76 Keep learning – especially from the opposition
   40. 77 Be passionate and bold
   41. 78 Plan for the worst, but hope for the best
   42. 79 Let the company see you are on its side
   43. 80 Don’t bad-mouth your boss
   44. 81 Don’t bad-mouth your team
   45. 82 Accept that some things bosses tell you to do will be wrong
   46. 83 Accept that bosses are as scared as you are at times
   47. 84 Avoid straitjacket thinking
   48. 85 Act and talk as if one of them
   49. 86 If in doubt, ask questions
   50. 87 Show you understand the viewpoint of underlings and overlings
   51. 88 Add value
   52. 89 Don’t back down – be prepared to stand your ground
   53. 90 Don’t play politics
   54. 91 Don’t slag off other managers
   55. 92 Share what you know
   56. 93 Don’t intimidate
   57. 94 Be above interdepartmental warfare
   58. 95 Show that you’ll fight to the death for your team
   59. 96 Aim for respect rather than being liked
   60. 97 Do one or two things well and avoid the rest
   61. 98 Seek feedback on your performance
   62. 99 Maintain good relationships and friendships
   63. 100 Build respect – both ways – between you and your customers
   64. 101 Go the extra mile for your customers
   65. 102 Be aware of your responsibilities
   66. 103 Be straight at all times and speak the truth
   67. 104 Don’t cut corners – you’ll get found out
   68. 105 Find the right sounding board
   69. 106 Be in command and take charge
   70. 107 Be a diplomat for the company
8. The Rules for entrepreneurs
   1. 1 Don’t borrow money
   2. 2 Find a balance
   3. 3 Plan for the worst
   4. 4 Have a mission
   5. 5 Be brutally honest
   6. 6 Get all the help you can
   7. 7 Set up a strong culture
   8. 8 Don’t say yes to everything
   9. 9 Stick by your decisions
   10. 10 Your time is everyone’s time
9. End game
10. Had enough yet . . . ?