1Introducing the Dynamic Process Transformation Model
KEY INSIGHT: Recognizing that you have a dynamic process problem is half the battle.
Filippo’s Story
As I (Filippo) drove home from the Procter & Gamble HQ in downtown Cincinnati one evening in May 2003, I wondered why I wasn’t feeling happier. After all, that day marked the successful conclusion of a particularly difficult chapter in P&G’s effort to outsource part of its functional back-office operations. It had been a few years of organizational turmoil. First there was the aborted effort to sell functional services like IT, finance, and HR as a service to other multinationals. Next came the unsuccessful outsourcing of 6,000 employees to Electronic Data Services (EDS). All this uncertainty ...
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