ACKNOWLEDGEMENTS

We would like to thank all of those individuals and organisations that have been brave enough to let us try new ideas and approaches. Some were successful – some were not, but all were learning opportunities. These individuals include our mothers for teaching us how to seek out bargains and ask the right questions when making purchases.

Thanks also to Brian Johnson, CA, Chris Evans, ITSM Specialist and Dave Jones, Pink Elephant for their helpful comments during the review process.

This book would not have been possible without the help, encouragement and support of a number of people especially our long-term friends and colleagues Steve Connors, Mike Hughes, Jacalyn Hutchison-Connors, Martin Douglas and Jason Mitchell. Also a ...

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