19 What Do We Do When Something Goes Wrong?
When things aren’t going well, whether it’s a sudden crisis or a gradual failure, such moments are filled with information that can save us. “Never waste a good crisis” has been cited by some leaders. However, when a crisis occurs these days, most leaders rush to bury or blame. They rush to find someone to blame or quickly shift focus away from the failure and get on with other things. They want to forget about it as quickly as possible rather than explore it for its life-saving learnings.
– Four Practices
– Whatever the Problem, Community Is the Answer
– Community Councils
– When Stories Take Hold
– After Action Reviews
– Relying on Diversity and Inclusion to Solve Complex Problems
Four Practices ...
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