N O T E S
Chapter One
1.Emotional intelligence, resonance, and results: See Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership: Realizing the Power of Emotional Intelligence (Boston: Harvard Business School Press, 2002).
2. Ibid.
Chapter Two
1. “Eduardo”: Although a real person, we have used a pseudonym to protect the person from the embarrassing aspects of his story. Throughout the book, we will use a first name, in quotes the first time we mention him or her, to denote when a pseudonym is used.
2. Emotional reality: See Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership: Realizing the Power of Emotional Intelligence (Boston: Harvard Business School Press, 2002). The concept has been expanded by Annie McKee ...
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