From Myopic Coordination to Resilience in Socio-technical Systems. A Case Study in a Hospital
In socio-technical systems, the overall functioning requires, by definition, a coordination of actions and decisions of the different agents involved in the task. It seems reasonable to assume that the resilience capacity in such systems therefore also should require the coordination of local and spontaneous coping strategies distributed in time and space to recover from surprise, unexpected events or crises. Indeed, the history of accident investigations contains many instances of dramatic coordination failures. The purpose of this chapter is to show why the study of coordination mechanisms is so crucial to the resilience ...
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