Acknowledgments

Special thanks to the people who worked so hard in the preparation of this book. Barbara Chernow, Sandoval McNair, Bob Nirkind, and Bonnie Owen have continually put up with my passive voice, omission of words, and late night calls. You have been wonderful. Thanks to Cliff Gray, Tom Kendrick, and Dan McMillan for their precious time in reviewing proposals, individual chapters, and early drafts, along with their suggestions on the applicability of the material to their world.

There are also the people who have listened to me banter about this subject ad nauseam. They need credit for telling me when an idea was half-baked or I needed to be quiet and let someone else talk. This starts with Lori Comstock, Josef Pfister, Greg Sievers, ...

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