Chapter 5. Catalysis Conversation Analysis
'What is the use of a book', thought Alice, 'without pictures or conversations?'
Lewis Carroll (Alice in Wonderland)
In the previous chapter we met some popular approaches to and notations for modelling business processes. This chapter introduces another, based on a different set of ideas and using the UML use case notation to model things that are, rather than actions at some system interface, conversations between the agencies involved in the process. It emphasizes the human aspects of business processes more than do the approaches of Chapter 4.
Once again, we assume that the mission is established and that the objectives are clearly stated with defined measures and priorities. We must now create a model of the business area that we are dealing with and its processes.
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