6
Step 4
Get the Plumbing and Wiring Right
This is the step where you need to define how your new organization really works. It is also the step where many leaders take their foot off the gas pedal. But as you will see, step 4 is perhaps the most difficult and complex step and the one where leadership decisions are most essential for success. Even our quiz for this step is more complicated. Ironically, management consultants are typically called in for the earlier steps (which are generally easier) but almost never for this step. Alastair Swift, CEO of Willis Transport UK, echoed the experience of many: “When we got to the execution phase, we ...
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