HOW TO INCREASE INNOVATION ON THE PLANT FLOOR
An important element of establishing Lean on the plant floor is to respect everyone’s ideas. To illustrate this, I’d like to tell a story about grocery stores in the late 1800s and early 1900s. At that time in America, a grocery store consisted of a counter with shelves behind it, where the merchandise was stacked to the ceiling. The customer would tell the clerk behind the counter what he wanted, and the clerk would ...
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