CHAPTER 9

RECULTURING STARTS AND ENDS WITH YOU

Culture is a reflection of the people that lead the organization and how well their actions match their words. If you want to change culture, you have to change yourself first.

—HOWARD BEHAR

I had an early morning meeting scheduled with my global team. I had been leading the Talent Acquisition and Learning team for about four months and needed to share some organizational updates. I got to the office 30 minutes earlier than normal to make sure the technology was working. We needed to easily connect with our remote team members in different global offices. I was making some changes on the team that would likely generate a lot of questions. I wanted to make sure everything under my control went ...

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