CHAPTER 6

PROCESSES

THE TRIM TAB

If you quit on the process, you are quitting on the result.

—IDOWU KOYENIKAN

I helped prep a senior executive (and cofounder) for an interview with a job candidate who was shortlisted for another senior-level role. Afterward, I walked the candidate out and asked, “How did the interview go?” Without expression, she replied, “Interesting,” which indicated she was not interested in the role. I shared the candidate’s response with the cofounder and asked him a similar question, “So, what did you think?” to which he replied, “I’d go to lunch with her, but I wouldn’t want to have drinks or dinner with her.”

He seemed confused about why my jaw dropped at his irrelevant answer. I managed to close my mouth, take a ...

Get ReCulturing: Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.