Chapter 4. Postmortems
What is a postmortem?
A postmortem is the act of holding a retrospective after a service incident. Depending on the organization, a postmortem is called by many names—retrospective, root cause analysis (RCA), incident review, and others. The idea is to create a document that records why an incident happened and discuss what happened with those involved.
The term postmortem is usually connected to the medical or judicial professions. It is defined by the Oxford English Dictionary as "an examination of a dead body to determine the cause of death." This definition is the reason that many people in software use the term postmortem. Some view software processes as living things and so, when a process stops, it is described as dead. ...
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