Rapid Transformation

Notes

Introduction

  1.  Rajat Gupta and Jim Wendler, “Leading Change: An Interview with the CEO of P&G,” McKinsey Quarterly, July 2005, www.mckinseyquarterly.com.

  2.  Ibid.

  3.  Michael Hammer and Steven Stanton, The Reengineering Revolution (New York: HarperCollins, 1995).

  4.  Dennis Donovan, interview by author, April 2006.

  5.  See the appendix for a detailed explanation of the research methodology and the transformation performance index model used to assess the relative success of transformation efforts from various companies. The appendix also details the findings from both the quantitative and the qualitative studies.

  6.  See the appendix for detailed findings and results.

  7.  Interview with Dave House, conducted November 2005. ...