Chapter 8 Building an Affinity Diagram
The affinity diagram (see Figure 8-1) brings issues and insights across all customers together into a wall-sized, hierarchical diagram. In the interpretation sessions you captured individual notes representing the users’ data. We call these interpretation session notes affinity notes because you are now going to use them to build the affinity diagram.
The affinity diagram is relevant for any form of Rapid CD. It is your fastest and best method to see all the issues across your user population. System design must address a whole market or user population. It must take into consideration the issues of the ...
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