CHAPTER 5
LISTENING
The Most Often Taught Unused Skill
There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!
We’ve already talked about some skills for telling the truth. The other side of creating a truthful environment is being able to listen openly and sincerely to others.
BOX 5-1
There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!
THE IMPACT OF LISTENING
The impact of good listening is remarkable. It has a positive impact on the speaker, the listener, and the relationship. People consistently report that they increase their level of openness when they feel listened to. They almost always disclose more information than they thought they would at the start of ...
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