CHAPTER 2
HEY, BUZZ OFF!…
I Am Not Defensive!
Remaining nondefensive is the single most important thing you can do to increase your effectiveness when working to turn conflict into collaboration. Defensiveness fans the flames of conflict and divisiveness. We’re consistently reminded how important an authentic nondefensive presence can be.
BOX 2-1
Maintaining an authentic nondefensive presence is the single most important thing you can do to increase your effectiveness when working to turn conflict into collaboration.
The main reason people get into relationship trouble is because they get defensive. As a judge, Jim rarely had to deal with pure legal issues. Parties usually ended up in litigation because one or both sides became fearful and ...
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