QuickBooks 2011: The Missing Manual

Other Kinds of Help

Unsurprisingly, the first command on the Help menu is QuickBooks Help. However, commands further down on the menu may provide the assistance you want, depending on your level of experience and the way you prefer to learn:

• Learning Center Tutorials. Choose this command to open the QuickBooks Learning Center window and watch video tutorials about popular tasks. For example, in the QuickBooks Learning Center’s navigation bar, click the Customers & Sales icon to access tutorials for creating estimates, invoices, sales receipts, statements, and payments. The tutorials generally run between 4 and 5 minutes, so don’t expect in-depth training. An audio track (or optional text) explains what’s going on as you see the cursor move around the screen, buttons highlight, and windows or dialog boxes open and close.

• Support. This command opens a browser window to the QuickBooks Support Home page (you can also get there by clicking the Support icon in the far right of the icon bar—it looks like a life preserver). Front and center on the support page is the “Get Support for Your Product” label followed by the product you’re using, such as QuickBooks Pro 2011. If you want support for a different edition, click the “Choose a different product” link. In the “Search the QuickBooks support site” box, type keywords and then click the Search button. The web page displays articles from the Knowledge Base and answers from the QuickBooks community. The Knowledge Base is a database of detailed ...