Acknowledgments

A WORK OF THIS MAGNITUDE would never have been possible without the input and support of many, many people over many years. For more than two decades, many individuals have generously shared their knowledge with me and provided me with access to their organizations. In particular, the contributions of a few key people stand out as I reflect on my own journey toward deriving the QRM principles.

The first thanks must go to my early supporters, who—even a decade ago when my ideas were unproven—were willing to risk their reputations and experiment with those ideas. In chronological order, they are: Wali Haider, Fred Choobineh, Kathy Stecke, Dave Callahan, Stan Barwikowski, Mike Mills, Ken Anderson, Gary Kapusta, Chris Kuhner, Rich ...

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