Index
Building emotional capital
employee change, preparation for, 80–81
readiness assessment, 81–82
Business and data analysts at ThedaCare
data and information, 62
employees’ benefits, 63–64
measurement criteria, 63–64
prioritization, 65–66
target categories, 64–65
Centers for Medicare and Medicaid Services (CMS), 42
Certified nurse assistants (CNA), 20
CG-CAHPS. See Clinical Group Consumer Assessment of Providers and Systems
Checklists for standardized work
benefits, 3–4
as complementary tool, 3
emergency room uses, 5–6
employee reactions, 4
in high-risk procedures, 4–5
overcoming employee resistance, 5, 7
purpose of introduction, 6–7
Clinical Group Consumer Assessment of Providers and Systems (CG-CAHPS), 51
CMS. See Centers for Medicare ...
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