Green Apron Awards for all: I chiefly owe my words of thanks to all of the partners, coworkers, assistant managers, management trainees, area managers, Mac specialists, geniuses, creatives, drivers, loaders, shift supervisors, managers, coaches, buddies, and baristas who unknowingly let me into their midst and were patient enough to teach me their crafts while serving as unwitting subjects for this book. Thanks also to Dan McMackin, Marc Giuffre, Carol Rea, April Nelson, and Lon Wallis of UPS. Thanks to Elizabeth Gould, Michael Megalli, Glasgow Phillips, Tucker Nichols, John Maybury, Lisa Hamilton, and Emily McManus for reviewing this book in manuscript form and both tightening the prose and asking for clarification. Additional ...
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