1The balanced communications diet for business

Principles for working smarter, not harder in a connected world

Nicola J. Millard

The problem of workus interruptus

Did you know that during an average working day we are allegedly interrupted once every three minutes (Mark et al., 2008) … oh, hang on my phone just beeped … now, where was I?

With agile and flexible working we may not be tethered to our offices or desks anymore, but the devices we have on us constantly have blurred the boundaries between our work life and the rest of our life. We have the pressure of responding to a multitude of beeps and buzzes whether we are in the boardroom, on the beach or in the bathroom. Communication is essential for healthy life and good business decisions, ...

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