Pointers to activities

Activity 7.1

Activity 7.1 Among the facts that could lead to difficulties in the Canal Dreams scenario are the following:
  • Canal Dreams has only recently been created from an amalgamation of six companies.

  • Local staff who deal with holiday bookings have little or no IT experience.

  • Canal Dreams has no in-house IT development staff which means the organization is going to be dependent on outside suppliers.

  • New staff will need to be recruited to run the new booking system at the centre.

Activity 7.2

Activity 7.2
Table
Issue Possible risk
Recent amalgamation
  • Local resistance to centrally imposed changes

  • Differences in procedures ...

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