Project Management for IT-Related Projects

4.3 Change management roles and responsibilities

It is important to clarify the various roles and responsibilities within change management. We are going to use a very specific set of terms here to identify and explain the various roles and responsibilities. In a real project environment, it is very unlikely that these precise terms will be used. However, there should be people who carry out the following roles, whatever they may be called:

• project manager;

  The project manager oversees the process and ensures that all requests for change (RFCs) are handled appropriately. In most cases, the project manager also has the role of change manager.

  The project manager is concerned with ensuring that the users continue to know what to expect when their ...