1.11 Post-implementation review
The post-implementation review (PIR), or project evaluation review, is usually scheduled to take place some 6 to 12 months after the sign-off of the project. Its objective is to review the implemented system in terms of its contribution to business objectives, its usability, operating costs and reliability. It considers the following:
whether the business and system requirements have been met;
cost and benefit performance;
operational performance;
controls, auditability, security and contingency;
ease of use.
The output from this process is a post-implementation review report. The review should be led by someone who is independent of the project and should solicit feedback from users, operations and the support team. ...
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