Retrospective
You now understand how the bug tracker is a program manager’s most powerful tool for understanding the present and predicting the future. Your bug tracker does not just tell you about your software—it tells you about your contributors and your users, too. By building a system to appropriately triage your bugs, you can make sure the most important bugs are getting fixed. And now that you know what to track, you can see how the process changes you make impact the bug reports. In the next chapter, we’ll continue to talk about a specific kind of bug: release blockers.
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