I owe a huge debt to Dr. Shirley Kuiper, who laid groundwork for this book years ago. And I appreciate Dr. Debbie DuFrene’s editorial expertise in transforming my drafts into this highly useful publication. My husband, William Jewell, deserves thanks for his enduring support. During my 50 years of teaching, publishing, research, and business ownership, many colleagues and students influenced my thinking about communication and education for business. And they earned my enduring gratitude.
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