Chapter 1
1. Dorgan and Dowdy (2004).
2. Behr, Kim, and Spafford (2007), p. 91.
3. Behr et al. (2007), p. 91; Baschob and Piott (2007).
4. Carr (2003), p. 449.
5. Dorgan and Dowdy (2004).
Chapter 2
1. A rule of thumb, or heuristic, is a principle with general applicability that cannot be assumed to apply to every situation.
2. Other terms by which an SOW may be known include contract, project plan, feasibility study, or some similar name.
3. SCI is based on a real organization, with dates and names changed to provide anonymity.
Chapter 3
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