Process Mapping and Management

Chapter 4

Process Mapping II

Introduction

This chapter continues the discussion of process map variations and different methods of depicting aspects of processes. In addition, many maps are so complex that they are difficult to understand unless they are summarized in logical “chunks.” This chapter explains the reasoning for creating summary maps. Once the variations have been discussed, we move to validating and verifying a process map.

Novices make errors in process maps that slow their learning of the techniques. Therefore, several common errors are discussed along with correct mapping techniques.

Process Map Variations

Process maps may contain many variations, including the following:

• multiple inputs or outputs to a single process
• multiple ...