Chapter 5
Step 3: Select Tools and Train Team
Training increases skill and competence and teaches employees the “how” of a job. Education increases their insights and understanding and teaches the “why.”
—Michael Hammer and James ChampyReengineering the Corporation: A Manifesto for Business Revolution
The third step in workflow and process management for improvement with EHR and HIT is to select the tool or tools to use for annotating processes and then train those who will be performing the process mapping on using the tool(s). If the workflow ...
Get Process Improvement with Electronic Health Records now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
