Chapter 1
Introduction to Workflow and Process Management in Health Care
Many EHR implementations focus on the impressive features of the EHR software—ability to graph results, display images—rather than the workflow requirements of the clinician users.
—Barry P. Chaiken, MD, 2011
This chapter sets the context for the importance of workflow and process management in health care, in general, and more specifically for optimal use of the electronic health record (EHR) and other health information technology (HIT). It describes the characteristics ...
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