C H A P T E R 5
User Training and Adoption
This chapter will examine how to get users actively involved in the portal, both as consumers of information (visitors) and as producers of content (contributors). Having a well-managed portal is only half the battle. The more important task is getting people to use it.
Telling users that this new portal is great and will make their lives better is a good way to get their attention, but it will not hold it long enough for them to log in the first time. Telling users that “this is the way we do things now, so use it” might work briefly in some organizations, but experience has shown that users have a greater capacity to resist unwelcome change than management has to impose it.
What you need to do, ...
Get Pro SharePoint 2010 Governance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
