CHAPTER 12

Managerial Communication

CHAPTER OBJECTIVES

After reading this chapter, you should be able to:

  1. Understand the meaning and importance of communication
  2. Enumerate the elements of communication
  3. Elucidate the process of communication
  4. List the types of interpersonal communication
  5. Understand the forms of organizational communication
  6. Explain the factors influencing organizational communication
  7. List the barriers to organizational communication
  8. Describe strategies to overcome communication barriers

India’s Inspirational Managers

N. R. Narayana Murthy is the founder chairman of Infosys—a world-class software company. He played a pivotal role in making Infosys a USD 2 billion company. The vision, foresightedness and leadership ...

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