24THE PASSIVE-AGGRESSIVE CLIENT
I swear the following scenario is true:
Salesperson: Let’s discuss delivery times. Our warehouse ships on the second Tuesday of every month. How does that work for you?
Client: The second Tuesday is pretty bad.
Salesperson: Okay. We can probably work around that. What’s a good time for you?
Client: Oh, the second Tuesday can work.
Salesperson: But you just said it was really bad.
Client: No, no. We can make it work.
Salesperson: Okay. So the second Tuesday of every month then?
Client: Yeah, yeah. But that’s not really very good for us.
Salesperson: What’s a good time for you?
Client: Oh, whatever you like.
If you’re like me, this scenario will send you into the outer reaches of damnation. It’s not just that the ...
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