PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide, Second Edition, 2nd Edition

CHAPTER 13

Employee Relations and Engagement

Senior HR professionals are ultimately responsible for the organizational strategies that drive employee and labor relations, employee satisfaction, performance management, and risk management. This chapter covers these topics in detail and also builds upon many of the topics covered throughout this book. The Employee Relations and Engagement functional area makes up 20 percent of the Senior Professional in Human Resources (SPHR) exam, but your study plan should include content from Chapter 8 as well.

The official HR Certification Institute (HRCI) Employee Relations and Engagement functional area responsibilities and knowledge statements for the SPHR exam are as follows:

Responsibilities

•   Design ...