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ASSUME POSITIVE INTENT
If someone doesn’t trust you, it doesn’t matter how well you measure your words, the other person will misinterpret you. If someone trusts you implicitly, it doesn’t matter how poorly you phrase something, the other person will assume you meant well.
—BRUCE BROWN, FOUNDER, PROACTIVE COACHING
FORGING A CULTURE OF CANDOR—one where people share their questions and uncertainties, their good and bad ideas, and their feedback and concerns—turns on one thing: positive intent. It is what holds everything else together—the center of gravity. You grant those you lead permission to speak freely under the condition that they say anything and everything for the good of the organization and those who are a part of it. This is an effect ...
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