CHAPTER 18
THE FUTURE OF EVALUATION IN PERFORMANCE IMPROVEMENT
This chapter discusses the role of evaluation in performance improvement, where it has not yet been embraced as a key factor. Acceptance of evaluation as an essential component of performance improvement is both necessary and inevitable. Technology already plays a key role in integrating evaluation into performance improvement initiatives. Finally, the chapter examines the role of improvement in performance, in evaluation, and as an overarching theme for this book.
The International Society for Performance Improvement (ISPI) defines performance improvement as the systematic approach to improving productivity and competence using a set of methods and procedures for realizing opportunities ...
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