Chapter Two
Moving Toward Performance Consulting
Opening Vignette
Apex, Inc., is a leading manufacturer of steel tubing. Faced with increasing competition from domestic and foreign suppliers, Apex has decided to expand its human resource development function to include more of a performance consulting approach. As part of this evolution, the director of training has been tasked with learning as much as she can about the changes needed in terms of organization and personnel to make this a successful transition. The director has read quite a bit about the differences and has attended several webinars, but some important questions remain:
1. How will this transition be viewed by the rest of the organization?
2. What ...
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